Return Policy

Overview

At Future Destination, customer satisfaction is our top priority. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges for our services and products.

Travel Services

Tour Packages and Membership Plans

• All travel services are subject to our Cancellation Policy
• No returns or refunds for services already utilized or commenced
• Membership plans are non-refundable once activated
• Digital products and services are non-returnable

Unused Services

• Unused tour services may be eligible for credit towards future bookings
• Credit validity is subject to membership plan terms
• Cash refunds are processed according to our cancellation policy

Physical Products

Brochures and Marketing Materials

• Physical brochures and materials can be returned within 7 days
• Items must be in original condition and packaging
• Return shipping costs are borne by the customer
• Refunds will be processed within 7-14 business days

Gift Items and Merchandise

• Returnable within 14 days of purchase
• Items must be unused and in original packaging
• Original receipt or invoice required
• Excludes personalized or custom items

Return Process

1. Contact Us: Email info@futuredes.com with your return request including order/booking details
2. Approval: Our team will review your request and provide return authorization
3. Package: Securely package the items in original condition
4. Ship: Send to our designated return address at customer's expense
5. Inspection: Items are inspected upon receipt
6. Refund/Credit: Processed within 7-14 business days after approval

Refund Methods

• Original Payment Method: Refunds credited to the original payment method
• Bank Transfer: For payments made via bank transfer or demand draft
• Credit Note: For future bookings or membership renewals
• Processing Time: 7-14 business days from approval date

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items
• Items without original packaging
• Personalized or custom-made products
• Digital downloads and services
• Perishable goods
• Travel services once commenced
• Membership plans after activation
• Items purchased during promotional sales (unless defective)

Defective or Damaged Items

• Report defects within 48 hours of receipt
• Provide photographs and detailed description
• Replacement or full refund will be provided
• Return shipping costs covered by Future Destination
• All defective claims subject to inspection

Exchanges

• Exchanges are allowed for the same value or higher
• Price difference will be charged or credited accordingly
• Exchange requests must be made within return window
• Subject to availability of replacement items

International Returns

• International customers responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Additional processing time may apply
• All returns subject to local customs regulations

Contact Information

For return requests or questions about this policy:

• Email: info@futuredes.com
• Phone: +91 96772 99677
• Address: 4B3 Sai Aiyush Ramesha Appartments, Pallikaranai, Chennai 600100
• Working Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

Policy Updates

This Return Policy may be updated periodically. Customers will be notified of any significant changes via email or website notifications. Continued use of our services constitutes acceptance of the updated policy.